Cancellation Policy

Jade Oasis Wellness – Appointment & Cancellation Policy

At Jade Oasis Wellness, we value the time of both our clients and our therapists. To ensure the highest level of service and availability, we kindly ask that you review and adhere to the following policies:

24-Hour Cancellation & Rescheduling Policy

We require a minimum of 24 hours’ notice for any appointment cancellations or rescheduling requests. If less than 24 hours’ notice is provided, the full cost of the scheduled service may be charged if we are unable to fill the appointment time.
Cancellations or changes may be made by calling or texting 425-679-6198. If you are unable to reach a team member, please leave a voicemail or send an email to ensure your request is documented.

No-Show Policy

Appointments missed without notice will be considered a “No-Show” and will be charged at the full service rate.
— Late Arrivals
Clients who arrive late may have their session shortened to avoid impacting subsequent appointments. If you arrive 30 minutes late or more, your appointment may be reduced or considered a missed appointment, and you will be charged the full scheduled service fee.
— Credit Card on File
All clients are required to maintain a valid credit card on file. This card may be used to process fees related to late cancellations, missed appointments, or no-shows in accordance with this policy.
— Emergencies & Exceptions
We understand that unexpected situations can arise. Exceptions for late cancellations may be considered at the discretion of our office staff.
— Appointment Responsibility
Clients are responsible for managing their appointments. Confirmation details are provided via email or text. Jade Oasis Wellness is not responsible for missed appointments due to client oversight.

These policies allow us to respect the time and care of our therapists, staff, and fellow clients. We appreciate your understanding and cooperation and look forward to supporting your wellness journey.